Mona Yoast
Mona Yoast
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  • Home
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  • Contact Us
  • About Us
  • Menu of Services

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In addition to CS professional learning turnkey seminars, I offer a variety of other consulting services to help grow your Customer Success model, teams, and leadership.

Find out more

Fractional or Interim Customer Success Leader

Not ready to have a full time CS executive? I can be your fractional or interim leader to keep your momentum going.

Fractional Engagement

Flexible plans based on % of time, days, or hours. 

Interim Engagement

I can fill a temporary leadership void or spearhead a project.


Customer Success Methodology and Programming

I can help assess your current Customer Success model and help you get to your next horizon.

Customer Journey Mapping

Use current state and ideal future state to reimagine your CS model and plays.

Crafting the Ideal Customer Touchpoints

With playbook content and rubrics for upskilling staff to deliver with success.

Creating Custom Training Plans and Content

Drive Customer Success by developing your CSMs' skills. 

Presentation Skills Training and Coaching

Don't let lackluster presentation skills hold you or your team back.


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